If you already have a router, you might be able to use it for your Voyager internet connection instead of buying or renting a new one from us. This page explains what you need to know about using your own router with Voyager.
Before You Begin:
- If you require Voice services (VoIP), we can only provide support for our Voyager-supplied routers. For questions, email support@voyager.nz or call 0800 4SPEED.
- Connection types such as VDSL, Fibre, and Hyperfibre have different technical requirements. Refer to your router’s model number and firmware version to confirm compatibility with your Voyager service.
- Routers from other ISPs may have restrictions or firmware that prevent them working properly elsewhere.
- Your router must support VLAN Tagging for VDSL and Fibre (can be disabled on Fibre, but not recommended).
Important:
From May 2024, Circuit-Based Authentication is available for all new Fibre and VDSL connections, and is progressively being rolled out to existing ones. Once enabled, your router may connect using either PPPoE or IPoE (DHCP) — but not both simultaneously. You can find more information here: PPPoE vs IPoE/DHCP
* Click on the headings below to view configuration details.
➡️ ADSL Configuration
- ADSL Capable Modem
- Connection Type: PPPoA
- Encapsulation: PPPoA
- Connection Type: ATM
- Username: [user]@dsl.vygr.net or [user]@vygr.net
- Password: As per your Broadband Configuration Details email
- Multiplexing: VC-Mux
- VPI: 0
- VCI: 100
- MTU: 1492
- MSS: 1452
➡️ VDSL Requirements
- VDSL Capable Modem
- Connection Type: PPPoE or IPoE (DHCP)
- Connection Mode: PTM
- VLAN Tagging: Required
➡️ Fibre Requirements
- Fibre-Capable Router with Gigabit WAN Port
- Connection Type: PPPoE or IPoE (DHCP)
- VLAN Tagging on WAN Interface
- Ethernet WAN Port (Gigabit or better)
- For IPv6: /56 prefix via DHCPv6-PD, WAN must support DHCPv6 Client
- Note: Some third-party routers advertised as “Fibre Max” capable may not actually achieve full gigabit speeds. If in doubt, we recommend using a Voyager-supplied router.
➡️ Hyperfibre Requirements
- Hyperfibre Capable Router
- Minimum WAN Port: 5Gbps (10Gbps recommended)
- LAN Ports: 2.5Gbps or better recommended
- Connection Type: PPPoE or IPoE (DHCP) — IPoE preferred
- VLAN Tagging on WAN Interface
- Multi-Gigabit Ethernet WAN Port
- IPv6 support: DHCPv6 Client required for WAN
➡️ DHCP / IPoE Configuration
- Connection Type: DHCP (IPoE)
- VLAN Tag: 10 (unless untagged by request)
- VLAN Priority (802.1P): 0
- MTU: 1500
- MSS: 1460
- Note: You may not be prompted for all values.
➡️ PPPoE Configuration
- Connection Type: PPPoE
- Username: [user]@vygr.net
- Password: As specified (check your Broadband Configuration Details email)
- VLAN Tag: 10 (unless untagged by request)
- VLAN Priority (802.1P): 0
- MTU: 1492
- MSS: 1452
- Note: You may not be prompted for all values.
➡️ DNS Settings
Static IPv4:
- Primary: 114.23.1.1
- Secondary: 114.23.2.2
Static IPv6:
- Primary: 2406:1e00:1000::1
- Secondary: 2406:1e00:1000::2
➡️ IPv6 Configuration
Voyager provides static allocations for IPv6 on request. You'll receive:
- A /56 range for LAN-side addressing
- A /64 range for the WAN link
PPPoE:
- Enable IPv6CP (if not automatic)
- WAN Addressing: SLAAC, DHCPv6 IANA or link-local
- LAN Addressing: DHCPv6-PD or static within the /56
- DNS: Via SLAAC or DHCPv6
IPoE:
- WAN Addressing: DHCPv6 IANA (required for routing)
- LAN Addressing: DHCPv6-PD or static within the /56
- DNS: Via SLAAC (RA with Managed Flag) or DHCPv6
Please note: When connecting your own router to our service, you must follow the manufacturer’s instructions. Voyager is not responsible for fault resolution or troubleshooting of customer-supplied routers.