Voyager eero Secure Guide

You can set restrictions for specific devices or users based on preset age ranges or custom content categories.

Option 1: Set up Content Filters (from Home tab)

1. Open the eero app and go to Security & Privacy.
2. Tap on Network controls.
3 Select Content Filters 
4. Choose/Create the profile you want to manage
5. Tap a filter template (e.g., Teen, Pre-Teen, Adult) and click Apply.

Option 2: Set Up Content Filters from a Profile

1. Go to the Home tab, choose or select Profile you want to manage.
2. Select Content Filters.
3. Choose a filter template and tap Apply.

Through app blocking, you can maintain control over your family's internet experience.

Set up Block app (from Home tab)

1. Open the eero app and go to Security & Privacy.
2. Tap on Network controls.
3 Choose Block apps.
4. Select Profile you wish to modify.
5.Tap/search for the apps you want to block and click Done.

Set up Block app (from Profile)

1. Go to the Home tab, then tap on the Profile you want to manage/create a profile.
2. Select Block Apps.
3. Select the profile you wish to manage/create a profile.
4.Tap/search for the apps you want to block and click Done.

Assist in blocking specific websites from appearing on designated family members' devices.

1. Open the eero app and go to Security & Privacy.
2. Tap on Network controls
3. Select Block and Allow sites
4. Tap Add Blocked Site to block site/s or Tap Add Allowed Site to unblock site/s.
5. Enter the URL of the website you wish to block. Select the Profiles for which you want to block the site (or select Network to block it for all users
on the network).

Network-wide ad blocking across all connected devices

From the Home tab

1. Open the eero app and go to Security & Privacy
2. Tap on Network controls
3. Tap on Ad Blocking, toggle to enable.

Real-time scanning and blocking of malicious websites, phishing attempts, and malware.

1. Open the eero app and go to Security & Privacy.
2. Tap on Network controls
3. Tap on Advanced Security, toggle to enable.

 Allows you to automatically switch your Eero system to a backup internet source (like a phone hotspot) during an outage. Once your main connection is restored, Eero switches back seamlessly.

Activate eero Internet Backup (from the Home tab)

1. Open the eero app and go to Security & Privacy.
2. Tap on eero internet back up. Toggle onto turn on.
3. Click on Add a network. Select your network from the list and enter your password

Get visibility into how your network is being used. It gives a snapshot of: Bandwidth usage by device, Active/inactive device history and Daily, weekly, and monthly network trends.

1. Open the eero app and go to Activity tab          
2.  Tap on Activity history and select Scans, Threat blocks or Ad blocks.
3. Navigate between the Day, Week, and Month tabs. You may select a profile or device to view more details.

Helps advanced users understand: Channel usage (2.4 GHz and 5 GHz), Wi-Fi interference levels, Signal strength across the home and Mesh node performance and placement insights.

1. Open the eero app and go to Security & Privacy.
2. Select Wi-Fi Radio Analytics
3. Navigate between 2.4ghz, 5ghz and 6ghz

• Force close Eero app completely
• Relaunch your Eero app
• Update the Eero app to latest version
• Contact Voyager support if issues persist

• Force close Eero app completely
• Relaunch your Eero app
• Log out and log back into Eero app
• Make changes one at a time and verify each save
   

• Open Eero app → Security & Privacy→ Network Control→ Block & Allow Sites
• Navigate through Blocked Sites list and check desired website/s
• Add specific site/s to Allowed Sites list
• Test website access

• Verify device is assigned to correct Family Profile
• Check device isn't using mobile data
• Restart both device and Eero router
• Ensure profile settings are saved properly